by Deal Finders Support | Mar 10, 2020 | Logs
Call log data can be exported via email (as .csv or .xls) or via FTP. Exports can be filtered by date range, tracking number, tracking source, duration, and more, and you can also select which fields are included in the exported file. Exporting Calls From the...
by Deal Finders Support | Mar 10, 2020 | Logs
The stop accepting calls button can be found within the call log towards the top right below the Settings button. Clicking this will prompt the agent to stop accepting calls. Inbound calls will still arrive and be charged but the agents who have this enabled will not...
by Deal Finders Support | Mar 10, 2020 | Call Log, Support
Your account has a number of options available concerning the privacy and security of call recordings. Using these settings, you have the option to control who has access to recordings in your account, restricting access to only users who really need to listen to...
by Deal Finders Support | Mar 9, 2020 | Call Log, Support
Even with call recording enabled in your account, you may see several calls with no associated audio files. This is often expected, depending on your settings, but can also indicate a problem with your call settings configuration. This article will go over the most...
by Deal Finders Support | Mar 9, 2020 | Call Log, Support
The Edit button on the left side of each call in the call log opens an extra panel of call detail for the call you’re viewing. A number of valuable tools can be found in this panel, as well as extra information about the web visitor associated with the call. The call...
by Deal Finders Support | Jul 21, 2019 | Call Log, Calls, Support
Call recordings are available on all Deal Finders Funnel accounts for no additional fee. If call recording is enabled for a tracking number in your account, calls to that number will be recorded and can be retrieved from the call log or shared through notifications....
