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Triggers Undelivered SMS & More

Triggers can be used to automate processes in your account based on specific aspects of a call, such as applying tags, adding dollar values, sending text messages, or updating custom fields.  Actions can be triggered at the start or end of a call, or based on events...

Advanced Call Recordings

To protect the privacy of your agents and customers, you may wish to record only parts of a call or to control whether a call is recorded based on the keypress options the caller chooses in a menu.  While call recording is typically either on or off for a tracking...

Spam Detective and Blocking Spam Calls

Spam calls can happen on local or toll free numbers. There are various reasons you may see spam calls coming into your tracking phone numbers—they could be targets of traffic pumping schemes, war dialing, or phone hacking, just to name a few. These issues are...