by Deal Finders Support | Mar 10, 2020 | Queues
This article covers detailed queue settings information. We recommend you start by following the instructions in this article before proceeding. Agent routing rules allow you to customize when agents are dialed in a queue. With these rules, you can: Assign...
by Deal Finders Support | Mar 10, 2020 | Queues
This article covers detailed queue settings information. We recommend you start by following the instructions in this article before proceeding. The Routing section offers a number of settings you can use to determine how calls...
by Deal Finders Support | Mar 10, 2020 | Queues
Agent routing allows you to choose how we should call each agent. The Call Distribution : How should calls be distributed to agents simultaneously : call each agent at the same time or in groups based on the weighting provided roundrobin : rotate between each agent...
by Deal Finders Support | Mar 10, 2020 | Queues
This article covers detailed queue settings information. We recommend you start by following the instructions in this article before proceeding. The Connecting and Connected sections give options for handling how agents...
by Deal Finders Support | Mar 10, 2020 | Queues
This article covers detailed queue settings information. When a caller is routed to a queue, they will hear the standard US ringback tone while waiting for a call to be answered by an agent. You can customize this experience by selecting a different...
by Deal Finders Support | Mar 10, 2020 | Queues
Queues are used to route callers to a group of agents. Callers who are routed to a queue will wait on hold for an agent to answer based on a series of rules you define in the queue settings. Queues are very flexible, highly customizable routing tools. At a minimum,...
