by Deal Finders Support | Mar 25, 2020 | Activity Reports
The Activity Reports page provides an overview of your calls over a set time period sorted by a dimension of your choice. You can apply filters and date ranges to narrow down which calls you want to include in the report, and select a view (such as calls by source,...
by Deal Finders Support | Mar 9, 2020 | Reports
We have added a feature called Accuracy Reports. This report will tell you by source if you need more tracking numbers, less tracking numbers, or if they are just right. You can find this report under the Reporting >>Accuracy Reports. You can select the date...
by Deal Finders Support | Mar 9, 2020 | Real-Time Agents
Agents using the DealFindersFunnel softphone can set custom statuses to reflect their activity throughout the day. This is great for managers who need to track overall agent activity, or for team communication to see who’s available or unavailable at any given time....
by Deal Finders Support | Mar 9, 2020 | Real-Time Agents
The real-time agents report is a dashboard that displays live agent status and important call statistics. It includes indicators for call center information (like number of live calls, available agents, missed calls, and queued callers) as well as a chart of recent...
by Deal Finders Support | Mar 9, 2020 | Reports
Within the reports menu, you will see a group of reports called “ROI Reports“. These reports allow you to see the financial performance of each advertising campaign as we well as the performance of the people answering your phones. The first step to completing the ROI...
by Deal Finders Support | Mar 9, 2020 | Reports
The Activity Reports page includes two important values that help you understand the number of callers who called your tracking numbers: Period Unique and Globally Unique. This article will use an example report to give a breakdown of the values in these columns: The...
