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Agent Statuses

Agents using the DealFindersFunnel softphone can set custom statuses to reflect their activity throughout the day. This is great for managers who need to track overall agent activity, or for team communication to see who’s available or unavailable at any given time....

Real-time Agents

The real-time agents report is a dashboard that displays live agent status and important call statistics.  It includes indicators for call center information (like number of live calls, available agents, missed calls, and queued callers) as well as a chart of recent...