You can filter the call log and reports using many different filters. The easiest way to filter however is using the search interface. Within the search interface there are a number of useful search filters that can be applied without going to the builtin filter interface. Using a simple syntax, you can construct search queries that filter the reports and log to see just the same of data you desire.
Here is the full list of filter columns that can be filtered through a search query.
| Search Query Name | Search Query Description |
|---|---|
| name | caller name field |
| cnam | the cnam database name field |
| search | the raw search query e.g. (not provided) |
| referrer | the full referring URL |
| location | the full landing URL |
| source | the Tracking Source name |
| direction | entry type, e.g. inbound,outbound, form, msg_inbound, msg_outbound |
| contact email address | |
| street | contact street |
| city | contact city |
| state | contact state |
| tracking_label | the name provided on the tracking number dialed |
| status | the entry status, e.g. answered, no-answer, in-progress, etc… |
| medium | advertising medium |
| paid.campaign | advertising campaign |
| paid.keyword | advertising paid keyword |
| paid.ad_group | advertising paid ad group |
| tag_list | list of content tags applied to the contact record of the call |
| is_new_caller | was the call a new call or a repeat call |
| inbound_rate_center.tollfree | if the tracking number is toll free or not toll free |
| inbound_rate_center.country | country of the dialed tracking number e.g. GB, US, AU, etc… |
| agent.name | Name of the agent dialed |
| business_label | Name of the receiving number dialed |
| gender | Gender of the contact e.g. male, female |
| sale.name | The reporting tag label |
| _missing_ | include results when a specific field is missing |
| _exists_ | include results when a specific field exists. |
You can also filter by using our filter interface. This gives you the ability to filter by tags, agents, type, source, tracking number, receiving number, length of call and key press.
