Articles Pre-Recorded Outbound Voicemail Messages Configuring Call Center and Open CTI Softphone (Salesforce Classic) Softphone Beta Putting a Call on Hold Dark Mode How to use the Softphone/Browser Phone with other web based software Softphone Requirements Conference Calls and Transfers Softphone Guide Configuring Call Center and Open CTI Softphone (Salesforce Lightning) Using the Softphone with macOS Mojave (10.14) Desk Mode Notes and Call Scoring in the Softphone Stop Accepting Calls Using the Softphone on Your Mobile Device Outbound Dialing Accepting Inbound Calls