You can use the softphone (aka browser phone) with other web or SaaS applications. If you can create links in the other software you should be able to “pop” a phone like we do when someone clicks the phone or call button in the call log:
Here is a link that will open the phone with a “to” number populated:
There are other parameters available, too.
These are the parameters we use when we pop out the phone:
And here is a sample link:
When you create your link, you will probably want to add a target=”_blank” to the link to have the phone pop out in a separate window.
In addition to the to_number parameter, you may also include a from_number parameter which allows you to select the tracking number that should be used for the outbound call.
The from_number parameter can be one of the following:
- TPN ID: the TPN ID that can be obtained from the address bar when editing a tracking number
- ID: the ID for a tracking number which can be retrieved using the API
- a phone number in E.164 format (i.e. +14435551212, + signaling phone number, country code, area code, number)
If we cannot find a tracking number that matches the TPN, ID, or phone number, then we will select the first tracking number in the account (to allow the call to continue.)