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Custom Actions

Custom Actions: 30:00 to 60:00 Minute Mark Custom actions allow you to add buttons to the softphone or the call log. The custom buttons can be configured to transfer calls to a specific phone number or specific agent automatically, or can act as shortcuts to perform...

Creating Voice Menus (IVRs) – OLD

Voice menus are a routing option that allows you to route callers based on keypress or based on speech recognition. Callers can listen to a greeting explaining the menu options, then make a selection. Menu options can be used to route calls using receiving numbers,...

Voice Menus aka IVR

Voice menus are a routing option that allows you to route callers based on keypress or based on speech recognition. Callers can listen to a greeting explaining the menu options, then make a selection. Menu options can be used to route calls using receiving numbers,...